My stay at Matterhorn Focus was mostly amazing, but my family's room lacked a direct view of the Matterhorn, which was a bit of a letdown. While the spa facilities were excellent, I felt the breakfast options could be improved. Nonetheless, attentive staff and a stunning setting made it a great experience overall.
Rooms
9.0
I stayed in an very nice Dom roof suite that was spacious with no doors separating the living areas, and the views of the Matterhorn were impressive from the balcony. However, I also heard others mention issues with views obstructed by cable car infrastructure in some rooms.
Service
10.0
The staff was warm and welcoming from the moment I arrived, offering a good welcome drink. They were really attentive to my needs, which made my stay feel special.
Location
8.0
The hotel is situated in a peaceful spot and is conveniently close to the Furi gondola and ski lifts, making it easy to access the slopes. It’s a little far from the town center, but I didn’t mind the quietness.
Dining
7.0
Breakfast was generally good, with fresh fruit and a variety of options, though some items like scrambled eggs could be improved. Afternoon tea was nice too, but it could use a little more variety.
Facilities
10.0
The spa was fantastic with a range of options, like the indoor pool and outdoor jacuzzi, perfect for unwinding after a day on the slopes.
Robert
United States of America,
January
2025
6.4/10
My stay at the Matterhorn Focus Design Hotel was truly magical. The hotel boasts an very nice location with stunning views of the Matterhorn, and the facilities, including the heated pools and spa, enhanced my experience. However, I was disappointed with some service aspects, such as the breakfast item replenishment needing improvement.
Rooms
9.0
I stayed in a beautiful Focus suite, featuring stylish furniture and an amazing view of the Matterhorn from nearly every window. The room was spotless and had excellent amenities, including a cozy fire. However, I found the bathrooms to be fairly ordinary in comparison.
Service
9.0
The staff I encountered were incredibly friendly and helpful in all aspects, making my stay special. They assisted me with travel arrangements and were very accommodating overall.
Location
10.0
The hotel is conveniently located next to a ski lift, which was fantastic for skiing adventures. The peaceful surroundings, away from the bustling town center, allowed me to enjoy a serene atmosphere and wake up to the sound of cow bells.
Dining
8.0
Breakfast had a wide variety of options, though I wished I had known they could make omelettes upon request from the start. They offered a good balance of continental and American choices.
Facilities
10.0
The indoor and outdoor heated pools were absolute highlights, allowing me to unwind beautifully after a day of exploring. The spa was also excellent, providing a wonderful therapeutic massage.
Virginia
United States of America,
December
2024
7.4/10
My stay at the Matterhorn Focus Design Hotel was an very nice experience, with stunning views of the Matterhorn and a chic, clean atmosphere. The friendly and accommodating staff made me feel welcomed, and the spa facilities were a fantastic way to unwind after a day of exploring. However, I did notice some minor issues with breakfast service and room allocations that could be improved.
Rooms
7.0
The Royal Suite was meant to offer privacy, but I was disappointed to find it accessible from a public terrace. Though the room was beautiful and had a lovely view, the lack of privacy was a letdown.
Service
8.0
The staff was friendly and helpful, especially in making recommendations for dining and local activities. However, the front desk could have been more welcoming upon check-in.
Location
10.0
The hotel is ideally situated next to the Matterhorn Express cable car, which made skiing incredibly convenient and enjoyable. It was great not having to worry about transportation after a long day on the slopes.
Dining
8.0
Breakfast was decent with a mix of continental and American options, but I wished they had informed me earlier about the ability to request omelets. They could improve by being more proactive about refilling breakfast items.
Facilities
9.0
The spa area, featuring both indoor pools and outdoor jacuzzis, was a perfect way to relax. The overall cleanliness and luxurious feel of the hotel facilities were commendable.
Raymond
United States of America,
December
2024
6.2/10
I had a fantastic stay at Matterhorn Focus Design Hotel. The location next to the cable car station was perfect for hitting the slopes and hiking trails. The staff were incredibly friendly and attentive, and the breakfast was truly impressive. I did find the mattresses a bit less comfortable than I expected, but overall, my experience was one I would recommend to anyone visiting Zermatt.
Rooms
9.0
The room was clean with a great view of the Matterhorn from my bed, though the mattress could use an update for extra comfort.
Service
10.0
The staff were welcoming and attentive, remembering my drink order after the first day, which was such a nice touch.
Location
10.0
The hotel is right next to the cable car station, making it super convenient for skiing or hiking.
Dining
10.0
The buffet breakfast was fresh and varied, with options like boiled eggs and local products that I really enjoyed.
Facilities
9.0
Enjoyed the indoor/outdoor spa pool, though it's more of a relaxation area than a swimming pool. The pastry and sandwich selection in the afternoon was a good bonus.
Bob
United States of America,
October
2024
6.2/10
My stay at the Matterhorn Focus Design Hotel was truly blissful. The attention to detail was amazing, from the delicious fresh fruit at breakfast to the thoughtful little touches throughout the hotel. While the location was slightly further from town, it was so convenient being right next to the ski lift. Overall, I can't think of anything negative about this place.
Rooms
10.0
My family room with a Matterhorn view was spacious and comfortable. The thoughtful design and modern amenities made it feel like a home away from home.
Service
10.0
The service was really good. The staff went above and beyond, whether it was checking in with a welcome drink or helping me plan my hikes.
Location
9.0
The hotel's location was ideal for accessing the lifts to the Matterhorn. Being so close to the cable cars made my skiing and hiking experiences effortless.
Dining
10.0
Breakfast was a highlight. I loved the variety and particularly enjoyed the fresh, beautifully cut fruits and smoked salmon.
Facilities
10.0
The spa facilities were great. I particularly enjoyed the clean heated outdoor pool every afternoon.
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